Silpakarman
Handmade Bamboo Beer Mug with Smoked Finish
Handmade Bamboo Beer Mug with Smoked Finish
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- Handmade Bamboo Beer Mug. 7 inches can contain up-to 350 ml. Can be used for both hot and cold food items. Dishwasher and microwave safe. Has Smoke Finish Sustainable Utility Item Included Components: 2 Beer Mug Material: Bamboo Easy to clean and store
- 7 inches can contain up-to 350 ml.
- Can be used for both hot and cold food items.
- Dishwasher and microwave safe.
- Has Smoke Finish
- Sustainable Utility Item
- Included Components: 2 Beer Mug
- Material: Bamboo
- Easy to clean and store
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Bought 2 beer mugs and a juice glass from an exhbition, all 3 of them were leaking from first go. They didn't refund me or exchange the mugs saying that online refund rules doesn't apply for exhibition bought goods. Instead they had the audacity to give me a coupon for next purchase whose terms meant that I would have to spend more than the original price to redeem that coupon, shipping also separate.
Dear Ms. Goyal,
Thank you for sharing your feedback. We deeply value our customers and strive to address concerns thoughtfully. All our exhibition products undergo quality checks, and as per policy, purchases during offline sales are not eligible for returns or refunds.
However, to ensure your satisfaction, we offered a coupon code equal to your purchase amount and reduced the minimum cart value from ₹2499/- to ₹1499/- as an exception. This approach reflects our customer-first philosophy, even when adhering to standard policies.
While we understand your concerns, this resolution was provided in good faith to balance customer satisfaction and our established practices. We hope you’ll reconsider and allow us the chance to serve you better in the future.
Warm regards,
Silpakarman Team