Política de reembolso

Refund, Return, and Replacement Policy

We strive to ensure customer satisfaction with every purchase. Please read our updated policies below for clarity on refunds, returns, and replacements.

  1. Eligibility for Return/Replacement:
    • Items, excluding personalized, made-to-order, or personal hygiene products (e.g., masks, toothbrushes), are eligible for return or free replacement within 7 days of delivery if damaged, defective, or incorrect items are delivered.
    • Products purchased during offline sales, exhibitions, or clearance events are not eligible for returns or refunds.
  2. Conditions for Return/Replacement:
    • Items must be in their original condition with the brand’s outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.
    • Successful return pick-ups require adherence to these conditions.
  3. Refund Process:
    • Upon approval of a return, a full refund will be issued.
    • We may contact you to verify the damage or defect before processing a refund/replacement.
    • Refunds will be processed via the original payment method within 7-10 business days.


Cancellation Policy

  1. Order Cancellation:
    • Orders can be canceled for a full refund before shipment is initiated.
    • Once shipped, cancellation is not possible, but you may initiate a return within 7 days of delivery for a full refund (subject to eligibility conditions).
  2. International Orders:
    • Shipping fees are non-refundable for international orders.


Additional Information

For any queries, please contact:

  • Phone: +91-9560644474 (Weekdays - 11 AM to 6 PM, except national holidays)
  • Email: hello@silpakarman.com (Please include your Order ID)